Shipping policy

1. Shipping Area

At WIT Detailing, we ship to:

Spain (Peninsula and Balearic Islands)
Canary Islands
Europe
2. Shipping Costs
🇪🇸 Spain (Peninsula and Balearic Islands)
Standard shipping with a fixed cost
Free shipping on orders over €90

👉 The exact cost is displayed before checkout.

🇮🇨 Canary Islands
We ship to the Canary Islands.
The cost is calculated automatically at checkout.

📌 Important:

Customers may be subject to taxes or customs duties. These costs are not included and must be paid by the customer.
🇪🇺 Europe
Shipping available to most European countries.
The shipping cost is calculated automatically at checkout.

👉 It will depend on:

Destination
Order weight
Package volume
3. Processing times
Standard products
Preparation: 1–3 business days
Custom or made-to-order products
Manufacturing time: 2–7 business days (approx.)

👉 This timeframe may vary depending on:

Order complexity
Workload
Customer approval
4. Delivery times

Once the order has been shipped:

Spain: 48–72 hours Business days
Canary Islands: 3-7 business days
Europe: 3-10 business days

📌 Delivery times are estimates and may vary due to external factors.

5. Order Tracking
The customer will receive a tracking number.
They can check the shipment status at any time.
6. Delivery Responsibility

WIT Detailing is not responsible for:

Delays caused by the shipping company
External logistical issues
Customs or hold-ups on international shipments
7. Shipping Address

The customer is responsible for:

Entering the shipping information correctly

👉 In case of error:

The resulting costs (reshipment, losses, etc.) will be borne by the customer.

8. Undelivered Orders

If an order:

Cannot be delivered
Is refused
Or is not collected

👉 May be returned to the sender.

In that case:

The product price will be refunded.
Shipping costs will not be refunded.
Additional shipping costs may be deducted.
9. Shipping Issues

If the order arrives:

Damaged
Open
In poor condition

👉 The customer must:

Notify us within 24 hours
Provide photos or evidence
10. Orders in Production

Custom orders:

Enter production after customer approval

👉 This affects:

Shipping times
Cancellation options